Rumi91 Privacy Policy — How Your Information Is Protected

Rumi91 (referred to hereinafter as "we", "us", or "the platform") is fully committed to protecting your privacy. This Privacy Policy explains how rumi91 collects your personal information, the purposes for which it is used, and how it is kept secure.

By creating an account or using the rumi91 platform, you agree to this Privacy Policy. We believe that every member's privacy is a fundamental right, and protecting it is our responsibility.

This policy is consistent with our Terms and Conditionsconsistent with our other policies and should be read alongside them.

Rumi91 collects various types of information to deliver its services and ensure security. Details are provided below:

Rumi91 uses collected data solely for specific and legitimate purposes. Any misuse of information is strictly prohibited under our Privacy Policy.

• For account creation and management, and membership verification.
• To process deposit, withdrawal, and betting transactions.
• For KYC verification and fraud prevention.
• To provide customer support and resolve issues.
• To send personalized offers and promotions (with your consent).
• For statistical analysis to improve platform performance.
• To meet the requirements of legal and regulatory authorities.
• For managing responsible gaming monitoring and protection measures.

Rumi91 never sells your personal data for commercial purposes. However, limited information may need to be shared in certain specific circumstances:

• Payment Processor: The necessary financial information is shared with payment providers such as bKash, Nagad, and Rocket to complete transactions.
• Legal Authorities: Information may be disclosed if required by a court order or government directive.
• Technology Partners: Limited data may be shared with trusted technology partners to operate the platform — they are also bound by our privacy standards.
• Never: Your data is never sold or rented to advertisers, marketing agencies, or any third party.

The rumi91 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience on the platform.

• Essential Cookies: Maintaining login sessions and security verification are essential — the platform cannot function properly without them.
• Analytics Cookies: Statistics on which pages are viewed most and how users interact with the platform are collected without revealing individual user identities.
• Preference Cookies: To remember your language, theme, and other personal preferences.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

Rumi91 retains your data only for as long as necessary — no longer. Retention periods depend on the type of information and applicable legal requirements.

• All personal data is retained for the duration that the account remains active.
• Financial transaction records may be retained for up to 5 years after account closure (legal obligation).
• KYC documents are retained for a minimum of 3 years after account closure.
• Support communication records may be retained for up to 2 years.
• Once marketing consent is withdrawn, the relevant data will be deleted promptly.

As a rumi91 member, you have certain important rights over your own data. We respect these rights at all times.

Rumi91 employs industry-standard technical and organizational security measures to keep your data safe. Our security framework is reviewed and updated on a regular basis.

• SSL/TLS Encryption: All data between your browser and our servers travels through encrypted channels.
• AES-256 Encryption: Sensitive data stored in our database is protected with strong encryption.
• Two-Factor Authentication (2FA): You can enable 2FA on your account to add an extra layer of security.
• Firewall & DDoS Protection: Advanced server-level firewall and intrusion prevention systems.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Restricted Access Controls: Only authorized staff can access specific data on a need-to-know basis.

The rumi91 platform integrates certain third-party services that help improve the quality of our offerings. These services operate under their own privacy policies.

• Payment Gateway: bKash, Nagad, and Rocket are our approved payment partners. Transactions are processed within their secure environments.
• Analytics Tools: Anonymous statistics are collected to monitor platform performance. Personal identity is never shared.
• Game Providers: Slots and other game providers only process game-related data.
• Support Platform: Customer support software stores conversations, but strictly under confidentiality agreements.

Rumi91 reserves the right to update this Privacy Policy as needed. When changes are made, we will take the following steps:

• A notification will be sent to your registered email address prior to any significant changes.
• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, 30 days' notice will be given before they take effect.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

You can contact us for any privacy-related questions, concerns, or requests. Our dedicated privacy team will handle your matter with the utmost care.

• Email: [email protected]
• Response Time: Typically within 3-5 business days.
• Live Support: You can also reach us via 24/7 chat support.